Lockers and drop-off points

Let customers pick a PUDO or Courier Guy locker at checkout, send their parcel there from the Shipping hub, and drop parcels off at a kiosk yourself instead of waiting for a driver.

Customers can have their parcel sent to a PUDO or The Courier Guy locker instead of their door. You can also drop parcels at a kiosk or locker yourself instead of waiting for a driver. It's usually the cheapest way to send.

Before you start

Connect The Courier Guy or PUDO. Both have lockers. See Connect The Courier Guy or PUDO.
On Settings → Delivery, set Couriers charge to Their live price. With one flat fee, customers don't see lockers.
Give your products a size and weight, so ShopEazy knows whether the parcel fits a locker.

What your customer sees at checkout

Checkout shows To my door and To a locker when both are true:

a connected courier has Lockers switched on, and
every parcel in the order fits a locker: 60 × 41 × 69 cm and 20 kg at most.

The customer taps To a locker. The lockers nearest their address show on a list and a map. They can also search in Search a suburb or town, or use the location button. They pick a locker, then Choose a delivery speed. They're always shown the cheapest compartment size the parcel fits.

After they pay, the confirmation says Going to the locker at and names the locker. When the parcel arrives, they get an email, and the courier sends a collection PIN by SMS.

PUDO counters (staffed pickup points) only show as destinations when you drop your PUDO parcels off yourself. PUDO can't deliver to a counter from your door.

Choose which courier does lockers

Go to Settings → Delivery and click the courier.
Under What to use it for, switch Door-to-door and Lockers on or off.
Click Save changes.

Send a locker order

Click Shipping in the sidebar, then click the order on the To send tab.
Going to already shows the locker the customer chose.
Under Courier, click Get prices. The service they paid for is picked and tagged, for example Thandi chose.
Click Book with the courier and price, for example Book PUDO · R60,00.

Change the locker, or send a door order to a locker

Next to Going to, click Change.
Choose A locker near them, or Their door to go back to their address.
Click Find lockers near and the customer's name. Lockers are numbered on the list and the map. The one they picked says They chose this. To look elsewhere, type a suburb in Search a suburb, press Enter and press Enter.
Pick a locker, click Done, then Get prices again.

Booking something other than what they paid for asks Book something different? first.

Hand parcels over

Set your usual way

Go to Settings → Delivery and click the courier.
Under How you hand parcels over, switch on I drop parcels off.
ShopEazy lists the three points nearest your collection address and picks the nearest. Click Change to pick another, or search in Somewhere else? Suburb, town or postal code.
Click Save changes.

You may see what it saves, for example "Saves about R25,00 a parcel to Sea Point". That's your default parcel priced both ways to your latest delivery address.

The Courier Guy: any of its lockers or kiosks works. The point is just a reminder.
PUDO: prices start from the point you pick, so drop your parcels there.

Once a drop-off is booked, the order says Drop it at your point, with its opening hours. Print the waybill and stick it on the box.

Drop off just one parcel

On the order's send screen, click Change next to Handed over.
Choose I’ll drop it off, then Show drop-off points near you.
Pick a point and click Done.

It shows (this parcel), and your usual way doesn't change. Choose Driver collects here to do the opposite.

When the customer's choice needs a drop-off

Some services start at a kiosk or locker, such as PUDO Kiosk to Door. If the customer paid for one and you're set to driver collects, the Courier row says so. Click Drop it off instead, or pick another service.

If something goes wrong

Customers don't see "To a locker". Check Couriers charge is Their live price, and a courier has Lockers and Offer it to customers on. Then check the parcel fits a locker.

"No connected courier is set to deliver to lockers. Turn one on in Settings → Delivery." Switch Lockers on for a courier.

"No courier will take this parcel to that locker. Try another, or send it to the door." Change the locker under Going to, or choose Their door.

"That locker belongs to a courier you are not connected to." Reconnect that courier, or pick another locker.

"Your drop-off point (…) is no longer on PUDO's network. Pick another in Settings → Delivery → PUDO." Your usual PUDO point has left the network. Pick a new one.

"That locker (…) is no longer on PUDO's network. Choose another for this order." Change the locker under Going to.