Delete your data
You can ask us to delete the personal information we hold about you at any time, and you do not have to give a reason. This page explains how, and what happens next.
The short version
Email privacy@shopeazy.co from the address you signed up with and say you want your data deleted. That is enough — everything below is detail, not extra steps.
We confirm within 72 hours and finish the deletion within 30 days.
person_searchFind yourself below
You sell on Shopeazy
You have a Shopeazy account and run one or more stores. Closing your business removes your stores, products and staff access.
Sign in, then go to Business → Close business.
Open ShopeazyYou bought from a Shopeazy store
Your account belongs to that store, not to Shopeazy. The merchant can delete it, and so can we if you would rather not contact them.
Ask the store directly, or email us and we will handle it.
Email privacy@shopeazy.coYou signed in with Facebook or messaged a store on WhatsApp
We hold your name, profile picture and email from Facebook sign-in, or your WhatsApp number and message history with that store.
Email us and say which one — we do not need you to know the technical details.
Email privacy@shopeazy.cotuneRemoving Shopeazy from Facebook
Disconnecting Shopeazy inside Facebook stops any further data being shared with us, but it does not delete what we already hold. If you want both, do this and then email us.
- Open your Facebook Settings & privacy → Settings.
- Go to Apps and websites.
- Find Shopeazy in the list and choose Remove.
- Tick the option to delete the posts and activity Shopeazy created, if Facebook offers it.
delete_sweepWhat gets deleted
gavelWhat we have to keep
POPIA allows a business to keep certain records even after a deletion request, where another law requires it. These are the only things we hold back, and we do not use them for anything else.
Order and invoice records
South African tax law requires businesses to keep transaction records for five years. These are kept as accounting records, not as a customer profile.
Payment records held by the payment provider
Card and EFT transactions are processed by Yoco, Peach, iKhokha and others. They keep their own records under financial-services rules, and we cannot delete those on your behalf.
Anonymised usage statistics
Counts and aggregates that can no longer be linked back to you. Nothing here identifies a person.
scheduleHow long it takes
Within 72 hours
We confirm we have your request and check it is really you.
Within 30 days
Deletion is done and we write to tell you what was removed.
Within 90 days
Encrypted backups holding the old data age out and are overwritten.
If you are not happy with the outcome
Write to our Information Officer at privacy@shopeazy.co. You also have the right to lodge a complaint with the South African Information Regulator.
More detail on what we collect is in our Privacy Policy and POPIA Compliance pages.