Orders & Fulfilment
8 articles
order flow, shipping, and returns
Order statuses explained
What Open, Completed, Paid, Part-paid, Awaiting EFT, Unfulfilled and the rest mean on your orders, what your customer sees, and which emails go out at each step.
5 min readSet up delivery and collection
Choose how customers get their orders, from collection and your own delivery zones to courier prices, and set what they pay. It's all on one page.
6 min readSend your orders from the Shipping hub
Book couriers, print waybills and pick lists, hand parcels over and track them to the door, all from one page in your console.
6 min readLockers and drop-off points
Let customers pick a PUDO or Courier Guy locker at checkout, send their parcel there from the Shipping hub, and drop parcels off at a kiosk yourself instead of waiting for a driver.
5 min readDeliver orders yourself, by zone
Set the areas you deliver to yourself and what each one costs. Customers in your zones see your own delivery at checkout, and you run the day from the Shipping page.
7 min readCreate an order manually
Record a sale you took over the phone, on WhatsApp or in person. Add the customer and items, take payment now or later, and fulfil it like any other order.
5 min readRefund an order, in full or in part
Refund all or part of an order. If your customer paid with Yoco, ShopEazy sends the money back to their card for you. For other payments, you refund them yourself and record it here.
4 min readHandle a return
A practical way to take back an item, put it back into stock, refund or swap it, and keep a clear record on the order. ShopEazy has no return request form, so this is the process to follow.
4 min readStill need help?
Our support team is ready to assist you with any questions.