When you get paid

Card payments go to your own payment provider account, which pays you out. EFT payments go straight into your bank. Here's how that works and what the Money page shows.

ShopEazy never holds your money. When a customer pays by card, the money goes into your own iKhokha, Yoco or Peach Payments merchant account, and that provider pays it into your bank. ShopEazy bills its own fees separately, so they're never taken out of your payouts.

How the money moves

A customer pays for an order on your storefront.
The payment goes to your payment provider, into your merchant account with them.
ShopEazy marks the order as paid and records the sale on your Money page.
Your provider pays the money out to your bank account on its own schedule.

When the money reaches your bank

That's up to your payment provider, not ShopEazy. Each provider sets its own payout schedule, its own processing fees and its own rules for holding payments. ShopEazy can't see your payouts, change when they happen or speed them up.

To find out when you'll be paid, check your provider's dashboard or contact them directly:

iKhokha: your iKhokha dashboard or iKhokha support
Yoco: the Yoco App or Yoco support
Peach Payments: your Peach dashboard or Peach support

If a payment shows as paid in ShopEazy but hasn't reached your bank, ask your provider first. They're the only ones who can see where it is.

Bank transfer (EFT) payments

If you've switched on bank transfer, customers who choose it pay straight into your own bank account. There's no provider in between, so there's no payout to wait for: the money is in your account as soon as their bank sends it. That can be the same day, or a day or two later, depending on the customer's bank.

ShopEazy can't see your bank account, so you mark each EFT order paid yourself once the money shows on your statement. See Take payments by bank transfer (EFT).

What ShopEazy takes

ShopEazy charges your plan subscription and a platform fee on each sale, including EFT sales. Neither comes out of your payouts. We bill both to the card on your ShopEazy account instead. Your payment provider charges its own processing fees on top, and those are between you and them.

For the rates and when they're billed, see Your plan, billing and platform fees.

What the Money page shows

Click Money in the top bar to open it (on a phone it's the wallet icon), or go to Insights → Money in the sidebar. It covers your whole business, not just the store you're in. It shows the current calendar month.

Gross sales, Refunds, Net sales and Net to you across the top. Net to you is what's left after ShopEazy's platform fee. It doesn't take off your payment provider's own fees, so it won't match your provider's payout to the cent.
Net sales this month, a running total from the start of the month to today.
Paid to ShopEazy, the money ShopEazy has actually charged you this month: your subscription, AI credits and any platform-fee invoices.
Your rate, the platform fee on your plan.
Transactions, every sale, refund and charge this month. Click any row for the full breakdown, including the Provider, Payment method, Provider reference and Order ID.

Use the drop-down at the top to switch between All stores & business, one store, or Business (charges) to see only what ShopEazy has charged you. You can search transactions by reference or provider, and filter by Sales, Refunds, Charges or Adjustments.

If you've booked couriers this month, a Delivery card at the bottom compares what you paid couriers with what you charged customers for delivery. You pay couriers directly, so treat their portal as the final word.

Sales you mark as paid yourself, such as cash or EFT, show on the Money page too. That money never passes through your payment provider, so it won't be in their payouts. An EFT order the customer placed on your storefront shows eft as its Provider.

Refunds

When you refund an order in ShopEazy, the refund is recorded on the order and on your Money page. If the customer paid through Yoco, you can send the money back to their card from the order itself. For anything else, make sure the money actually goes back to the customer through your payment provider, or however they originally paid. For an EFT order, that means paying them back from your bank account yourself.