Change your account email

Move your ShopEazy login to a new email address. We send a 6-digit code to the new address, and nothing changes until you enter it.

Your account email is the address you sign in with and where ShopEazy sends reset and verification codes. You can change it yourself. The new address has to prove it's yours with a 6-digit code first, so you can't lock yourself out by mistyping it.

This is your personal login. It's separate from the email your customers see, which is your store's Support email (see Store details and contact info).

Before you start

Have the new inbox open. The code expires 10 minutes after it's sent.
The new address can't already belong to another ShopEazy login.

Change your email

Open the menu under your name (top right) and choose Profile & account.
On your profile card, click Edit.
Replace the address in Email with your new one.
Click Save.
A Confirm your new email box appears. Check the new inbox for an email with the subject "your code is your ShopEazy code".
Type the 6 digits into the box. It confirms as soon as the sixth digit goes in.

When it works you'll see "Your email is now new address." You stay signed in, and the new address is marked as confirmed.

Until you enter the code, nothing moves. You keep signing in with your old address, and all your other sign-in methods keep working.

What changes when your email changes

You sign in with the new address. If you use a password, it stays the same.
Password reset codes go to the new address from now on.
Your email updates in the Team list of every business you belong to.
Any invitations still waiting for your old address move to the new one, so you can still accept them.

Your Continue with Google, Continue with Facebook or phone sign-in isn't affected. Those keep working as they did.

Changed your mind?

While the Confirm your new email box is showing, click cancel the change. You'll see "Change cancelled — your email stays as it is."

If the code didn't arrive, click Resend the code. The new code replaces the old one.

Check that it worked

Profile & account shows the new address under your name.
The menu under your name shows the new address.
Sign out and sign back in with the new address to be sure.

If something goes wrong

"Enter a valid email address." Check the address for typos, missing dots or spaces.

"That’s already your email." The address you typed is the one already on your account.

"That email is already used by another ShopEazy login." Someone (possibly you, with a second account) already signs in with that address. Use a different address, or sign in to the other account and change or close it first.

"We couldn’t send the code to that address — check it and try again." The email didn't go out. Check the address and try again.

"That code isn’t right — check and try again." A digit is wrong. Make sure you're reading the newest email, since only the latest code works.

"That code expired — request a new one." or "Too many attempts — request a new code." Codes last 10 minutes and allow 5 tries. Click Resend the code to get a fresh one.

"Could not update your email — please try again." Something failed on our side. Try again in a moment. If it keeps happening, email support@shopeazy.co.

My account has no email at all. If you signed up with your phone, your account may have no email yet. Follow the same steps: the box will say "Enter it to finish adding the address." You can also add an email with a password under Sign-in methods by clicking Add email.