Reset your password

If you've forgotten your password, ShopEazy emails you a 6-digit code and you choose a new password on the same screen. It only works for the email address on your account, and the code lasts 10 minutes.

Before you start

• You need access to the inbox of the email address you sign in with.
• Check how you normally sign in. If you use Continue with Google, Continue with Facebook or Continue with phone, you may not have a password at all. See If you don't use a password below.

Reset your password

1. Go to the ShopEazy sign-in page and click Forgot password? (next to the Password label).
2. Type your email address and click Send code.
3. Check your inbox for an email with the subject "your code is your ShopEazy reset code".
4. Back in ShopEazy, type the 6 digits into Reset code.
5. Type a new password into New password. The checklist under the box turns green as you meet each rule: At least 8 characters and A letter and a number.
6. Click Reset password.

You're taken back to the sign-in page with the message "Password updated — sign in with your new one." Sign in with your email and the new password.

ShopEazy moves you to the code screen whether or not that email has an account, so nobody can use this page to find out who's signed up. If no email arrives, the address may not be the one on your account.

If you don't use a password

You sign in with Google or Facebook. Click Continue with Google or Continue with Facebook on the sign-in page. Your password for those services is managed by Google or Facebook, not ShopEazy.

You sign in with your phone. Click Continue with phone and enter your number in full, for example +27 82 123 4567. ShopEazy texts you a code, so there's no password to forget. Phone-only accounts have no email address, so a reset code can't be sent to them.

Want a password as a backup? Once you're signed in, open the menu under your name, choose Profile & account, and under Sign-in methods click Add password (or Add email if your account has no email yet).

If something goes wrong

No email arrived. Check your spam or promotions folder. Make sure you typed the address you actually sign in with. To try again, click Use a different email, check the address and click Send code. A new code replaces the old one.

"That code isn’t right — check and try again." One of the digits is wrong. Check the latest email, because only the newest code works.

"That code expired — request a new one." Codes last 10 minutes. Click Use a different email, then Send code to get a fresh one.

"Too many attempts — request a new code." After 5 wrong tries the code stops working. Request a new one the same way.

"No code yet — request a new one." or "That code isn’t valid. Request a new one." ShopEazy has no live code for that email. Go back with Use a different email and send a code again.

"Choose a stronger password — see the checklist." Your new password doesn't meet the rules yet. Make it at least 8 characters with at least one letter and one number.

I reset my password but it says I need to confirm my email. If your email address was never confirmed, ShopEazy asks you to confirm it before you can sign in. Enter the 6-digit code it sends you on the Confirm your email screen, then click Verify email.

I no longer have access to that inbox. A reset code can only go to the email on your account. If you can still sign in another way (Google, Facebook or phone), do that and change your account email. If you can't sign in at all, email support@shopeazy.co from an address you can prove is yours.

Related

• Change your account email
• Keep your account secure