Troubleshooting
6 articles
diagnose and resolve common issues quickly
Why customers can't check out
Match the message your customer sees at checkout to its cause, from no way to pay or the wrong Yoco key to EFT limits, delivery settings, sold-out stock and discount codes, and fix it.
7 min readMy shop isn't showing up for customers
Customers see "This store isn't available", can't find a product, or can't find you on Google? Work through the settings that decide whether your shop is open and listed.
5 min readCustom domain not connecting
Your own domain isn't showing your shop yet? Read what the console's domain status means, check the DNS record at your registrar, and fix the mistakes that most often stop it going live.
6 min readImages won't upload
Fix product photos, logos, storefront banners and AI Studio uploads that won't go through, crop to nothing, lose their transparent background or disappear after saving.
4 min readUndo a mistake: what you can restore
Archived, deleted, cancelled or disconnected something by mistake? See what you can bring back in the console, how to do it, and which actions are permanent so you can avoid them next time.
5 min readContact ShopEazy support
How to reach the ShopEazy team, and exactly what to put in your message (shop address, order number, the exact error and a screenshot) so we can fix your problem on the first reply.
3 min readStill need help?
Our support team is ready to assist you with any questions.