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Support

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Help for every stage of your journey

Access resources curated for South African entrepreneurs — from quick-start guides to deep dives on scaling operations.

Self-serve library

Browse 80+ articles, walkthroughs, and videos covering everything from product uploads to tax invoices.

Open Help Centre

Priority support

Email support@shopeazy.co or send us a WhatsApp voice note for urgent help.

Book a support slot

Support hours

  • Weekdays 08:00 – 20:00
  • Saturday 09:00 – 16:00
  • Sunday On-call for emergencies

Emergency line

+27 78 628 0219
Why ShopEazy

We build e-commerce tools with South Africa in mind

From compliance and payments to real-time analytics, ShopEazy gives founders an unfair advantage without needing a full team.

Secure & reliable

Bank-grade encryption, POPIA-ready data policies, and proactive monitoring keep your business safe.

Support that cares

WhatsApp, email, and live workshops run by South Africans who understand the local market.

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WHAT YOU GET

Support designed for South African merchants

From WhatsApp to workshops, ShopEazy removes the guesswork so you can run your business with confidence.

Launch concierge

Onboard with a live merchant specialist who sets up payments, shipping, and your first products.

Always-on learning

Weekly workshops, templates, and playbooks designed for SA industries — retail, services, and hybrid.

Priority incident desk

We monitor uptime around the clock and escalate issues instantly to engineering and partners.

Community of founders

Join our private community to swap tips, share wins, and collaborate on campaigns.

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Frequently Asked Questions

Get answers to common questions about setting up your store, getting paid, and growing your business with ShopEazy AI.

All you need is a product or service to sell! Our AI tools can help you with product photos, descriptions, and even branding. To receive payments, you'll need a South African bank account and a valid ID.
We partner with South Africa's top payment gateways like iKhokha, Yoco, and PayFast. You create an account with them, connect it to your ShopEazy store, and the money from your sales goes directly into your bank account. We never hold your funds.
Yes! While you get a free .shopeazy.co domain to start, you can easily connect your own custom domain (like yourbrand.co.za) on any of our paid plans to further professionalize your brand.
AI Credits are what you use to power the AI features in your store, like generating product descriptions, creating logos, or asking Ayanda (your AI business assistant) for advice. Your monthly plan comes with a set amount of credits, and you can top up anytime.
Not at all! You can sign up and start selling as a Sole Proprietor using just your personal details and ID number. You can always upgrade to a registered business later as you grow.
We're a small, dedicated team based right here in South Africa. We offer email and WhatsApp support to all our merchants to help you with any questions you might have on your e-commerce journey.
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MERCHANT PRAISE

Creators and founders we’ve helped recently

“When my courier integration broke, ShopEazy support fixed it in under an hour and saved my launch weekend.”
Sizwe Mthembu
Sizwe Mthembu
Founder, Kasi Coffee Club
“The onboarding session mapped my entire product catalogue. It felt like having an extra teammate on my side.”
Leila Govender
Leila Govender
Owner, The Plant Cartel
“The support docs speak plainly, no jargon. Even my part-time staff can update products without fear.”
Mncedisi Hlongwane
Mncedisi Hlongwane
Co-founder, FixUp Mobile Repairs

Start your free ShopEazy trial

Launch a world-class storefront with local payments, AI automation, and SA-first support.

Create my store